Return and Refund Policy
More than anything we want you to be happy with your purchase! If something doesn’t look or feel right, please email us at [email protected] and we’ll make it right!
Please be reminded that our policy lasts 30 days from delivery date for replacement/refund request.
You can request a refund or a replacement in the following cases:
- Significantly different from the description or the preview shown to you;
- Damaged due to the fault of our factory or the carrier;
- Not what you ordered;
For other cases (not mentioned above) we will negotiate with you the most suitable treatment.
To file a claim, please send us an email to [email protected] and include the following information (this is a must):
- Order number
- Video/ photo of the defective product
- If your claim is in regards to a printing error, please include photographs of the error.
- If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
- If some of your items are missing, please provide us an image of the received package’s cover including the detailed shipping label so we can forward it to our production department to investigate the problem
- Full delivery address
- Contact telephone number
Our support team will review the photos/videos you send and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).
Note that we focus on email communications for all business related to orders.